Frequently
Asked Questions
General
Questions
Q: Where is Lawlor Events Center located?
We are located at 1500
North Virginia Street, approximately 1 mile north of
Interstate 80 and downtown Reno, on the corner of 15th
& North Virginia streets. The Lawlor Events Center is
situated on the north end of the University of Nevada, Reno
campus.
MAP
Q: What are Lawlor’s Hours of Operation?
The Administrative Office hours
are 8:00am - 5:00pm, Monday through Friday, closed on holidays.
The Administrative Office telephone number is (775) 784-4659.
The normal Ticket Office hours are 10:00am to 5:00pm, Monday
through Friday and 10:00am to 1:00pm on Saturdays. The offices
are located on the GROUND LEVEL under the stairs of the Lawlor
Events Center which faces Virginia Street. Metered and
accessible parking is available on Fifteenth Street.
The Ticket Office is also open during an event until the main
act begins and our Will Call window is open at least 2 hours
prior to show time. The Ticket Office information number is
(775) 784-4444.
Q: Where is parking available for guests
attending events at Lawlor?
Parking availability and fees
depend on the day and time of the event. Click here for additional
information about parking at Lawlor. Accessible parking is available during events
in the first level of the West Stadium Parking Complex north
of Lawlor.
Q: Is Lawlor Events Center accessible to
persons with disabilities?
Yes, Lawlor has a total of
100 wheelchair accessible seats. We ask that patrons who are
in need of these seats request only a ticket for themselves and one companion so
that all who require this seating may be accommodated. Seating
can be reserved in adjacent sections for additional friends and
family members. Click here for additional accessibility information.
Back to Top
Q: Why can't I visit with friends on the
floor when I have an upper section ticket?
The Reno Fire Codes regulate
the number of people who can be on the floor during an event.
This is determined by stage placement and seating. Allowing
more than that number would create a hazardous situation.
Q: Why do you search people?
The public is searched to help
protect and minimize risk to guests. Items that are not allowed
include: weapons of any kind, including pocket knives and
mace, laser pointers, bottles and cans of any kind, and food.
Most concert promoters do NOT allow video recorders or cameras
– please contact the Ticket Office PRIOR to the concert if
you have questions.
Q: Why can't I smoke in the arena?
This is a Reno fire and public
health regulation. Currently the smoking area is located outside
the upper concourse at section 28. Remember to keep your ticket
with you.
Q: What should I do if I have a problem with
another patron?
Stay calm and contact a Lawlor
staff member located at the nearest entry/exit door, dressed
in a purple shirt for assistance.
Back to Top
Q: What kind of behavior is not allowed?
It is important that we keep
a safe environment for all of our guests. With that in mind,
individuals may be removed from Lawlor for fighting, jumping
the rail to get to the floor when they do not have a floor
ticket, being a minor in possession of alcohol, handing alcohol
to a minor, being unruly or too drunk for their own safety,
or conducting any illegal activity
Q: Do you have diaper changing stations available?
Yes, diaper changing stations are available in all men's and women's restrooms.
Q: Why are guest allowed to stand during
events?
When you buy a ticket, it gives
you the right to sit in your seat and enjoy the concert. It
also gives you the right to stand or dance IN FRONT OF YOUR
SEAT. Our ushers will often ask someone if they will sit down
in their seat for the benefit of the people behind them, but
WE CANNOT MAKE THEM SIT DOWN. People are not allowed to sit,
stand or dance on the stairs, in the aisles, or in the section
entrances.
Q: Why is "re-entry" NOT allowed
during an event? Why can't I leave and come back?
The logistics and control of
a crowd allowed to exit and re-enter are not in the best interest
of guest safety.
Back to Top |
